FAQ

General Questions

What do you offer?

We specialize in all types of plastic cards; gift cards, loyalty cards, healthcare cards, hotel room key cards, industry tool cards, membership cards, fundraising cards, photo ID cards, warranty cards, gaming cards, transparent cards, luggage tags, RFID smart cards, RFID related products and many more.

.

Where can I get more information on the different types of cards that you offer?

You can read the information in our website at www.risegroupe.com.

 

What are your cards made of?

Our cards are made of genuine PVC material. All of our cards are laminated and have rounded corners just like your bank card.

 

What if I need is a custom shape or size card product?

No problems, we can produce almost any shape that you request. Just give us the specifications for your custom shape and the features you need. We’ll be glad to work with you to produce a custom shape and/or sized card to meet your needs.

 

Are your prices competitive?

We feel that we offer some of the most competitive prices available with excellent unmatched service.

 

What makes you think your cards are better?

When you buy from RiseGroupe you are buying a guarantee that we will deliver high quality genuine plastic cards, on time every time. All of our cards will go through strict quality control, testing each and every card to guarantee consistent quality.

 

What is the thickness for a standard plastic card?

A standard card thickness is 0.76mm. This is the ISO standard thickness for all plastic cards.

 

Can I have special request for thinner or thicker plastic cards than the standard 0.76mm?

Yes, we can produce a variety of thickness. Please contact us to find out more.

Design Help
What is the most ideal artwork preparation process?

We usually advice our clients to prepare a ready artwork for us and we will take over from there. We prefer to receive a confirmed artwork so that there is no delay in production and affects delivery time. However, if you do not have an artwork for your intended cards, please contact us and we will be more than happy to help you out.

 

What types of files are accepted for the printing of my cards?

Corel Draw(*.cdr , recommendation)
Adobe Illustrator(*.ai)
Adobe Photoshop(*.psd)
Tiff(*.tiff)
Adobe Acrobat Document(*.pdf)
JPG(*.jpg)

Special Technical Features
What are the features that RiseGroupe can help make my card more special?

A. Thermal Prinitng Numbers
B. Golden/Silver Background
C. Golden/Silver Hot-Stamping
D. Spot UV
E. Gold/Silver Embossing
F. Matte Lamination
G. Protective Coating
H. Scratch Off Panel
I. Magnetic Stripe : Lo-Co & Hi- Co
J. Frosted Effect
K. Laser Background Effect
L. Diamond Effect
M. Hologram
N. Hole Punching
O. Die Cut

For more info, please refer card features details.

 

Will there be extra charges for the personalized features?

Yes, however our charges are very affordable and you will find that you could get very nice and special cards yet at very affordable prices. If you do not believe, call us to find out more.

 

I need custom ID cards. What do I need to prepare?

Easy, all you need to do is prepare a list of details that you plan to have printed on the ID cards, eg Name, Staff ID No, Reference No, Gender and so on. Pictures can also be printed on the cards. You just need to take the pictures and send us together with your other details through email. Hard copy pictures will also be accepted. You can contact us for more details. (TIP: When taking pictures for ID cards, use a light blue background as it absorbs the flash and doesn’t reflect off your subject. Centralise the head and shoulders and try to stay 3 – 5 feet away; the closer the better!)

Delivery
How long will it take to receive my cards?

Standard orders will take at least 7-14 days for the product to arrive at your doorstep. Our delivery timeframe takes effect after we have received the deposit and confirmation of artwork. Personalised feature cards may take longer. Turnaround time varies depending on options and quantities of order.

 

I need my cards faster, can you do it?

Yes we can, however there will be additional charges or urgent orders. Before placing the order, kindly specify your urgency and check with us how we can help you.

 

Our travel agency company is organising a forum next week and we need cards. Other printers say, “Too rush”. Can you help us out?

You bet! Depending on the quantity, we can deliver your high-quality card order in as little as 3 business days! Contact us today and you’ll be the talk of the forum next week.

 

How much is the delivery cost?

We usually ship the product via DHL, UPS or FedEx or local courier service for domestic orders. Freight rate differs according to destination; therefore please contact us for specific freight rate.

Payment Methods
What are the payment methods that you accept?

We accept payments by cheque or by bank draft, online bank transfer, Telegraphic Transfer or PAYPAL. We will commence production only after your funds have been cleared in our account.

Telegraphic Transfer

Bank Account : United Overseas Bank (UOB)
Swift Code : UOVBMYK102P
Address : 64E-H, Lebuh Bishop 10200 Penang
Account Number : 1723046993
Account Name : RISEGROUPE SDN BHD

For payments through PayPal, please request the details from us.

 

Is a deposit required?

Yes. A 50% deposit is required upon placing your order and is non refundable in the event of you cancelling your order. Balance has to be cleared before your products are shipped out.

 

If you have any more queries, please feel free to contact us!